Effective Date: 01.06.2025
At visato.uz (“we,” “our,” or “us”), we strive to provide a smooth and reliable Uzbekistan e-Visa application assistance service. Our platform provides application preparation, eligibility verification, and submission assistance for travelers applying for an Uzbekistan e-Visa.
By using our services, you acknowledge and agree to the terms outlined in this Refund Policy.
1. Nature of Our Service
Our website provides professional visa assistance services, including but not limited to:
- Eligibility verification
- Application review
- Data processing
- Application preparation
- Submission assistance to the Uzbekistan government system
Our service fees are charged for processing and administrative assistance, regardless of the final visa outcome or government decision.
2. Non-Refundable Services
All payments made for visa processing and administrative services are generally non-refundable, including but not limited to the following situations:
- Application submission fees.
- Processing fees (standard or expedited services).
- Cases where the Uzbekistan government rejects the visa application.
- Applications containing incorrect, incomplete, or misleading information provided by the applicant.
- Applicants whose nationality or passport is not eligible for an Uzbekistan e-Visa under current government regulations.
- Applicants whose nationality is visa-exempt or does not require a visa under Uzbekistan immigration rules.
- Applications that have already been reviewed, prepared, or processed by our team.
Our services include eligibility verification and application review. These services are considered completed processing services and are therefore non-refundable once processing begins.
3. Partial Refund Policy
If an application has been reviewed or prepared by our team but has not yet been submitted to the Uzbekistan government system, a partial refund of up to 50% may be issued to cover administrative and processing costs.
This policy reflects the work already performed by our team, including eligibility verification and application preparation.
4. No Refund After Government Submission
Once your visa application has been submitted to the Uzbekistan government system, the service is considered fully rendered and no refunds will be issued.
Government processing fees and service fees cannot be cancelled or refunded after submission.
5. Refund Eligibility
A refund may only be considered under the following circumstances:
- Duplicate payments due to a technical or system error.
- Payment made but no processing or review has begun.
- Service failure due to an error on our part (e.g., incorrect processing).
Refund requests must be submitted within 7 days of payment.
6. How to Request a Refund
To request a refund, please contact us with the following details:
📧 Email: support@visato.uz
📞 Phone: +7 977 156 35 96
Please include:
- Full name and contact details
- Payment receipt or transaction ID
- Reason for refund request
We will review refund requests within 5–7 business days and notify you of the outcome.
7. Processing Time for Refunds
If approved, refunds will be issued using the original payment method. Depending on your bank or payment provider, the refund may take 10–15 business days to appear in your account.
8. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
For any questions regarding this Refund Policy, please contact our support team.
This Refund Policy applies to services provided through the following websites operated by our company:
By using any of these websites and submitting a visa application, you agree to the terms of this Refund Policy.